Contact Information

Customer Service / Phone Orders ~ 801-934-6269

FAX ~ 801-593-9706

Email: help@batteryfly.com

Physical Address
587 Teresa St.
Kaysville, UT 84037

 
BatteryFly.com Warranty, Guarantee, Returns and Refunds Policy
  • 1-Year Replacement Warranty on all our items free of charge! If your product becomes defective within your first year of ownership simply contact us back to set up an RMA# for a replacement.

  • 30-Day No Questions asked, No hassle, No risk Money Back Guarantee. If you are not 100% satisfied with the product within the first 30 days contact us for an RMA# to return your item. S&H fees not refundable.

  • If your item is defective or you need a return for refund or replacement please contact us at help@batteryfly.com and we will reply with an RMA# and instructions on how to return your item. Return shipping for all returns will be the responsibility of the buyer, and we, the seller, will cover the shipping cost of sending replacements back to you. You must obtain a Return Authorization Number (RMA#) from us before returning the item.

  • Shipping and Handling fees are not refundable.

  • All items returned for credit or refund that are not defective must be returned in brand new condition. Items must be in the original, undamaged manufacturer's packaging for a full refund, other wise a 15% restock fee may be applied.

 
Shipping Options

All items are shipped via USPS...

  • US First Class Mail: $5.95
    (4 - 7 business days)
  • US Priority Mail: $7.95
    (2 - 3 business days)
  • Canada AIRMAIL: $7.95
    (7 - 14 business days)
  • Canada PRIORITY: $12.00
    (4 - 6 business days)
  • International AIRMAIL: $8.00
    (7 - 14 business days)
  • International PRIORITY: $15.00
    (4 - 6 business days)

 

Combined Shipping...

We can combine shipping costs on multiple quantity orders. Pay only $2 shipping for each additional item up to three items, and only $1 shipping for each additional item beyond four items! So the larger the quantity the more you save on shipping costs!

Want to order 20 or more items? Contact us at 801-934-6269 for a custom quote.

USPS First Class Mail ~ Standard US Delivery Service
Our standard delivery service is via USPS First Class Mail. Generally packages arrive within 4 to 7 business days after shipping. The majority of First Class Mail packages are carefully packaged in padded bubble envelopes.
 

USPS Priority Mail ~ Premium US Delivery Service
We offer customers the option of having their purchase delivered via USPS Priority Mail. This is a premium service available only to US domestic addresses. Generally packages arrive within 2 to 3 business days after shipping. The majority of Priority Mail packages are packaged in cardboard boxes and padded with foam peanuts or bubble wrap. Please Note: Priority Mail is not a guaranteed service. 99% of the time packages do arrive within 2 to 3 business days. However, this is not a guaranteed time frame.

Canada AIRMAIL
International Airmail to Canada delivery time may vary depending on Canada/US Customs efficiency. USPS Airmail generally takes between 7 to 14 business days to arrive in any providence in Canada. Please Note: USPS International Airmail to Canada is not a guaranteed service. 85% of the time packages do arrive within 7 to 14 business days. However, this is not a guaranteed time frame.

Canada PRIORITY
International Priority Mail to Canada is generally very reliable, however, it can be delayed by a few days depending on Canada/US Customs efficiency. International Priority Mail to Canada generally takes between 4 to 6 business days to arrive. Please Note: International Priority Mail to Canada is not a guaranteed service. 95% of the time packages do arrive within 4 to 6 business days. However, this is not a guaranteed time frame.

International AIRMAIL
International Airmail delivery time may vary depending on Customs efficiency. International Airmail generally takes between 7 to 14 business days to arrive in most countries. Please Note: International Airmail is not a guaranteed service. 90% of the time packages do arrive within 7 to 14 business days. However, this is not a guaranteed time frame.

International PRIORITY
International Priority Mail is generally very reliable, however, it can be delayed by a few days depending on Customs efficiency. International Priority Mail generally takes between 4 to 6 business days to arrive. Please Note: International Priority Mail to Canada is not a guaranteed service. 95% of the time packages do arrive within 4 to 6 business days. However, this is not a guaranteed time frame.

 

 
Privacy Policy
All your personal information is confidential and private. No information is ever sold, or used for anything other than processing your order and we will not disclose this information to other individuals or organizations unless required to by law. We will not distribute customer information for use in 3rd party mailing lists, surveys, or any other purpose beyond what is required to perform our services. Financial information is used to bill the user for products they have ordered. Our primary means of protection is SSL technology, which encrypts our customers personal information.
 
Payment Methods
We accept

All financial and personal information is encrypted and protected and is NEVER sold or shared with any 3rd party commercial service.

 
Please Note~
BatteryFly.com is a subsidiary company of Enessy LLC. Your credit card statement will display charges from Enessy, not BatteryFly.com.